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DORIS DIPPOLD: So, let’s look at
an example which is taken from

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an English class.

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TUTOR: So, question four.

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Which of the following
tenses is correct?

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STUDENT 1: Simple past?

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TUTOR: No!

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That’s wrong!

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What about my
friend next to her?

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STUDENT 2: It’s the
present perfect.

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TUTOR: Yes, it is.

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DORIS: Please note
that the feedback,

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‘that’s wrong’ on the student’s
incorrect answer was delivered

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in quite a thundering voice.

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Like, ‘that’s wrong!’ Whenever
I’ve discussed this example

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with students and also with
teaching professionals,

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they suggested that the
very direct feedback,

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the ‘that’s wrong’, could have
been taken as quite offensive

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as there was no attempt
made at softening the impact

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on the student.

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So, the teacher’s strategy
here potentially violates

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the student’s sense of
self-worth and seriously

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questions her competence.

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So, therefore, it could be seen
as a serious violation of face.

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However, I’ve not been actually
able to speak to the student

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in question.

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So, their perception of the
event might’ve been quite

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different.

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Then there’s the issue of
the tutor’s way of addressing

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the other student as, ‘my
friend.’ And that could also be

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seen as a threat to identity
as the student may not be

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in the belief of being
the tutor’s friend.

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It is worth saying in this
context that the notion of face

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is not always only linked
to individual identity.

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In some cultures, in
particular Asian cultures,

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group or collective identities
and relationships with others

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are very important and also
under threat of being violated.

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