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Hi I'm Andy Lancaster, head of learning
and development content

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at the Chartered Institute of Personnel and Development. Welcome to CIPD's people management

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skills MOOC. Great managers are crucial
to organisations, managers have the

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greatest influence on the way people
join, contribute, perform and behave in

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organisations. Managers can be known by different names, they can be called

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supervisors or team leaders, shift
managers, project leaders or just

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managers. In small organisations they can manage one or two staff. In larger

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organisations they may have as many as
20 people who they're responsible for

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but however many staff they manage their role is critical to the organisation's

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success.

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Line managers have many tasks and
responsibilities. For example, organising

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work plans and staffing rotas,
overseeing projects and change programs

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managing budgets or dealing with
customer issues. However, the management

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of people is the most important part of
their role. Managers can make a real

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difference to people through, for example,
their approach to management in

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recruitment induction processes, in
supporting the learning and development

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of individuals in their team, in managing
goal-setting, performance and the

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appraisal process and ensuring
well-being at work and the managing of

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absence. These are the key topics that
are covered in this MOOC.

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The course has a number of creative
components. You'll be watching videos and

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animations, hearing case studies from
other organisations, taking part in

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discussion forums and practicing your
learning with templates and activities.

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The sessions are designed to be both
informative and inspirational. You can

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probably think of a manager who played
an important and positive role in your

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career, we hope this MOOC will enable you to be a truly inspirational manager for

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someone else.