WEBVTT

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Welcome to this online
course on quality management.

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Quality, for me, is probably
one of the most important issues

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facing our industry today.

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The incidents that have raised
awareness of these issues,

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and the issue of quality
more widely, are well-known,

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but what needs to be done to
improve quality in our industry

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is something we're only now
beginning to understand.

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What our research
has identified is

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that there are issues
to be addressed

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around education and
standards across the industry.

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So a course like this, which
provides an introduction

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to the fundamentals
of quality management,

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is absolutely
essential at this time.

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What we do as industry
is really important.

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It affects people's lives and
it affects their livelihoods.

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And therefore, we all need to
take an interest in the issue

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and work to improve standards
across the industry.

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Thank you.

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