WEBVTT

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So, you've had a chance to
see Steve Ballmer in action.

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You've had a chance to discuss
it with your classmates.

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One of the implications of that video,

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or one of the things that many people take
away Is the importance of the nonverbals.

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It's not just what he's saying but
it's how he's saying it, these nonverbals.

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So, before we go forward, and I'll show
you other examples as we go along, but

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I wanna take a step back, and first talk
about the importance of these nonverbals.

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My colleagues around the world and
I have been studying these nonverbals for

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many years now.

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And in particular, the importance of
nonverbals in communicating your vision in

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a way that inspires and motivates
people to want to get behind you.

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And what we're finding is that up to
about 60% of the meaning of your message,

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in this case, your vision is actually
conveyed by your nonverbals,

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not your verbals.

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And so, it's critically important
that you are very aware and

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attentive to the nonverbals that you
are bringing to that interaction.

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In the case of Steve, you see
somebody who's very loud, gregarious,

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very extroverted, very boisterous.

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But at the same time, his colleague,

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Bill Gates who is also extremely
effective at communicating a vision,

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does so in a very dramatically,
different way.

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Much more reserved, much more introverted.

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And so, it's not simply about
being loud or extroverted.

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You can be introverted and

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be very effective at communicating
your vision to your audience.

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It's not just about being loud.

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What it is about is these
keys to success listed here.

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In the research that we've been doing,
we've identified three critical

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success factors, around nonverbals
that are hugely important for

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your ability to communicate this
inspiring, motivating vision.

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The first one is to vary your tone,

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you intonation of your voice,
as well as the volume and pitch.

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So, it's not simply about being loud or
soft but

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what you want to do is vary the volume and

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the pitch of your voice
to keep people engaged.

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In the Robin Williams Dead Poet Society,

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a clip that I had you watch earlier,
you saw him do exactly this.

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There were times in that video where
he's very loud, very boisterous,

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using language that captures
people's attention very quickly.

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At other times when he wants to capture
their attention, he gets very soft.

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He huddles them up, and

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it's that variation in tone that
really keeps your attention.

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What I'm gonna do now is show you
a short clip of a 1940s film.

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The Protagonist, or the lead character
in this film, is Charlie Chaplin.

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It's actually one of the few
films that he ever made that

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wasn't silent, and in this film,
he's giving a speech.

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And what I'd like you to do is pay
attention to how he varies the tone,

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the pitch, and the volume of his voice.

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Ask yourself, why does he do this?

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What is the result of
him varying the volume?

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At one point, he has a crescendo where
he gets very engaged, very loud.

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His body language changes,
his facial expressions change.

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And then, he gets very soft.

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I'd like you to understand or at least
think about why is he doing that and

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what is the effect.

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So, let's cut to the clip, show it.

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Go to the discussion forum.

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Charlie Chaplin sharing his vision
in the Great Dictator film.

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Share you perspective, your reflections,

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your thoughts with your fellow
classmates about what you see.

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Is it effective, why or why not?

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And then, we'll come back together and

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keep discussing these nonverbals
that are critical to your success.

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>> I'm sorry, but
I don't want to be an emperor.

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That's not my business.

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I don't want to rule or conquer anyone.

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I should like to help everyone if
possible, Jew, Gentile, black man, white.

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We all want to help one another,
human beings are like that.

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We want to live by each other's happiness,
not by each other's misery.

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We don't want to hate and
despise one another.

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And this world has room for everyone, and
the good earth is rich and can provide for

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everyone.

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The way of life can be free and
beautiful, but we have lost the way.

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Greed has poisoned men's souls,
has barricaded the world with hate,

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has goose-stepped us into misery and
bloodshed.

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We have developed speed but
we have shut ourselves in.

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Machinery that gives abundance
has left us in want.

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Our knowledge has made us cynical.

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Our cleverness hard and unkind.

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We think too much and feel too little.

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More than machinery, we need humanity.

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More than cleverness,
we need kindness and gentleness.

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Without these qualities,
life will be violent and all will be lost.

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The airplane and
the radio have brought us closer together.

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The very nature of these inventions cries
out for the goodness in men, cries out for

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universal brotherhood,
for the unity of us all.

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Even now, my voice is reaching
millions throughout the world,

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millions of despairing men,
women, and little children.

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Victims of a system that makes men
torture and imprison innocent people.

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To those who can hear me,
I say do not despair.

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The misery that is now upon us is but
the passing of greed,

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the bitterness of men who fear
the way of human progress.

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The hate of men will pass and
dictators die.

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And the power they took from
the people will return to the people.

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And so long as men die,
liberty will never perish.

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Soldiers, don't give yourselves to brutes.

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Men who despise you, enslave you,
who regiment your lives.

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Tell you what to do,
what to think and what to feel.

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Who drill you, diet you, treat you
like cattle, use you as cannon fodder.

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Don't give yourselves
to these unnatural men!

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Machine men!

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With machine minds and machine hearts!

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You are not machines!

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You are not cattle!

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You are men!

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You have a love of
humanity in your hearts.

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You don't hate.

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Only the unloved hate.

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The unloved and the unnatural.

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Soldiers, don't fight for
slavery, fight for liberty.

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In the 17th chapter of St. Luke it is
written, the Kingdom of God is within man,

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not one man nor a group of men, but
in all men, in you, you, the people,

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have the power, the power to create
machines, the power to create happiness.

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You, the people, have the power to
make this life free and beautiful,

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to make this life a wonderful adventure.

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Then, in the name of democracy,
let us use that power.

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Let us all unite.

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Let us fight for a new world, a decent
world that will give men a chance to work,

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that will give youth a future,
and old age a security.

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By the promise of these things,
brutes have risen to power, but they lie.

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They do not fulfill that promise.

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They never will.

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Dictators free themselves,
but they enslave the people.

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Now, let us fight to fulfill that promise.

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Let us fight to free the world,
to do away with national barriers,

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to do away with greed,
with hate and intolerance.

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Let us fight for a world of reason.

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A world where science and
progress will lead to all men's happiness.

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Soldiers, in the name of democracy,
let us all unite.

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>> [APPLAUSE]